Returns & Exchanges
At The Diamond Store, we want you to be completely satisfied with your luxury purchase, which is why we offer a 30-day window for returns and exchanges on all unworn jewelry. Items must be returned in their original packaging with all certification documents and security tags intact.
Initiate Your Request
Log into your account portal or contact our concierge team to request a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Secure the Packaging
Place the jewelry in its original presentation box and secure it inside a shipping carton along with all original diamond grading certificates and paperwork.
Complimentary Shipping
Affix the provided insured shipping label to your package and drop it off at any authorized carrier location, ensuring you obtain a receipt for your records.
Quality Inspection & Refund
Once received, our gemologists will inspect the item to verify its condition, after which your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing